Jan. 9th, 2013

persimmonfrost: (Gorey)



Seriously, why do people have to go through things like this? Over a YEAR ago I was in Ulta and when I checked out they said “Would you like a couple of sample issues of magazines?” Didn’t tell me what magazines or anything. I think I mumbled something about “I don’t know, maybe.” and apparently that was enough. I started getting Glamour and Allure in the mail. Yeah me getting Glamour and Allure. Stop laughing.

Anyway they showed up at various intervals and after looking at the first ones I started tossing them out, figuring they’d stop when the trial was over. But they kept on coming on and off all through 2011. I started giving the copies to my mail carrier when I thought about it. Then in December I noticed I’d been charged for subscriptions. $15 for each magazine. I called AmEx right away and disputed the charge. That was the last I heard.

Until today when I opened my mailbox and there was Glamour staring at me. So I phoned the customer service number and was told that when I mumbled “maybe” at Ulta I had authorized a free subscription (Never told that.) which would automatically renew on the credit card I’d used (Never told that.) after the free period. I got the magazines stopped and told the CS rep not to worry about the refund because I thought American Express would take care of it. However I went to the AmEx site, discovered that the dispute was marked “closed” and that the entire amount had been refunded to my account.

NYC - Times Square: Condé Nast Building


So now I’m really pissed off with Conde-Nast because that kind of marketing just sucks. I’m pissed off with Ulta for not making sure that I knew it was a subscription and not just samples (The reason I remember all this is that I thought she’d put the magazines in my bag and when I got home and they weren’t in there I thought she’d forgotten.) and I’m wondering if AmEx is eating the cost of the subscription. I’m not worried about them, I know they have more money than God, but it chaps my hide that they might just settle it like that rather than making C-N own up to practices which I think border on deceptive.

Auto-renew should be an opt-in thing, not something you need to opt-out of.  The burden should be on us to say “Yes, keep this coming” instead of “Hey, I don’t even LOOK at your damn magazine; stop sending it to me!”  I just wasted half an hour making phone calls, checking websites and being really, really irritated.

This is ridiculous.




Mirrored from Persimmon Frost.


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Tracy Rowan

August 2013

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